Privacy Policy

Last Updated: 5/3/25

1. Introduction

Peter Owen respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit [http://themindhealer.co.uk] and engage with our services.

2. What Data We Collect

We may collect and process the following personal information:

  • Name, email address, phone number (if you contact us)

  • Information shared during therapy sessions

  • Payment details (if applicable)

  • Technical data (e.g., IP address, browser type) for website analytics

3. How We Use Your Data

We collect personal data for the following purposes:

  • To provide therapy services

  • To respond to inquiries and appointment requests

  • To process payments and issue invoices

  • To comply with legal or regulatory obligations

4. Data Storage and Security

We store personal data securely and only retain it for as long as necessary. Any digital records are encrypted and password-protected. Paper records (if used) are stored securely. We comply with the UK GDPR and Data Protection Act 2018.

5. Confidentiality and Sharing of Information

Your personal information is kept strictly confidential. We do not share your data with third parties unless:

  • Required by law (e.g., safeguarding concerns, court orders)

  • You give explicit consent (e.g., liaising with another professional)

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request data deletion (except where legal obligations prevent this)

  • Withdraw consent for data processing

To exercise these rights, please contact us.

7. Cookies and Website Analytics

Our website may use cookies to enhance user experience. You can modify cookie settings in your browser. We also use anonymized website analytics to understand visitor trends.

8. Contact Information

If you have any questions about this policy, please contact:
Peter Owen
Email: peter @ themindhealer.co.uk

Terms of Service

Last Updated: 4/3/25

1. Introduction

These terms set out the basis on which Peter Owen provides therapy services. By using our services, you agree to these terms.

2. Therapy Services

  • Sessions are confidential and provided in accordance with professional ethical standards.

  • Therapy is not a substitute for medical treatment; clients should consult a GP for medical concerns.

  • No guarantees are made regarding therapy outcomes, as progress depends on individual circumstances.

3. Booking and Cancellation

  • Sessions must be booked in advance.

  • Cancellations require at least 24 hours' notice. Late cancellations may incur a fee.

  • If we need to cancel a session, we will offer an alternative appointment.

4. Fees and Payments

  • Current Fees can be found here.

  • Refunds are not issued for completed sessions.

  • We reserve the right to adjust fees with reasonable notice.

5. Confidentiality and Safeguarding

  • Sessions are confidential, except in cases where disclosure is legally required (e.g., safeguarding risks).

  • Any requests for records must be made in writing.

6. Liability Disclaimer

  • While we strive to provide professional support, we are not responsible for decisions clients make based on therapy.

  • We do not accept liability for indirect or consequential losses arising from therapy sessions.

7. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

8. Contact Information

For any queries, please contact:
Peter Owen
Email: peter @ themindhealer.co.uk